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Customer journey transformation that drives retail performance

From online intent to in-store action, Netscribes helps luxury brands turn every step of the journey into a measurable growth opportunity.

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Customer journey CX — proven to perform at every step

Here’s how we redesigned the customer journey for a leading luxury brand — and delivered measurable outcomes across footfall, engagement, and cart value.
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Entry -
Smart onboarding

+1.4X footfall through digital profiling and pre-store customer data
Customers are recognized, not greeted cold. Associates start with insight.

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Engagement -
Intelligent associate matching

25% lift in in-store engagement using customer-to-staff pairing algorithms
The right associate. The right customer. Higher relevance from the start.

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Discovery -
Curated recommendations

18% boost in conversions with AI-based product suggestions
Personalized displays and guided selling match budget, taste, and intent.

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Checkout -
Transparent upselling

30% higher cart value with real-time pricing and intelligent add-ons
Clarity builds confidence. Friction-free checkout boosts every basket.

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Re-engagement -
CRM-powered follow-ups

+22% repeat visits via personalized outreach and timing
No generic emails. Just relevant nudges based on behavior and buying signals.

Want to map your own high-performance customer journey?

Let's talk

Solution Pillars

DE-01-1 Data engineering

  • Unified data lake across 150+ stores
  • Real-time API integrations across CRM, ERP, HRMS
  • Event-level tracking for every customer interaction

💡 What it solves: Data silos and lagging visibility

DA-01 Analytics & BI

  • Live dashboards for footfall, engagement, and cart metrics
  • Associate-level KPIs to optimize team performance
  • Segmentation for high-precision marketing

💡 What it solves: Blind retail execution and missed targeting

CX-01 AI & intelligent CX

  • Predictive product recommendations
  • Visual search for easier discovery
  • Purchase intent modeling and dynamic pricing logic

💡 What it solves: Generic store experiences and lost upsell opportunities

Ready to transform
your customer journey?

Let’s build seamless, data-powered retail experiences that convert — from first interaction to repeat visit.

Talk to an Expert